Jewelry care & repair
At VASA New York, each piece is handcrafted with care and designed to be worn, lived in, and treasured over time. With proper care, your jewelry will maintain its beauty for years to come.
CUSTOM ORDERS
As each piece is made by hand, certain styles may be customized upon request, including chain lengths or specific design details.
For customization inquiries, please contact us at [email protected] for availability and pricing.
Please note that all customized pieces are final sale.
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CARE
Solid gold may naturally evolve in tone over time depending on individual wear and environment. This is a natural characteristic of the material.
After wearing, we recommend gently wiping your piece with a soft cloth and storing it in its pouch when not in use.
Remove your jewelry before washing, bathing, exercising, swimming, or sleeping.
Take care when wearing with delicate fabrics such as knit or silk, as prongs may catch or cause damage.
Avoid direct contact with perfume, cosmetics, and household chemicals, as these may affect both metal and gemstones.
Most colored gemstones are naturally delicate and may be sensitive to prolonged exposure to direct sunlight.
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MATERIALS
Most VASA New York pieces are crafted in solid 14K gold and set with diamonds or carefully selected natural gemstones.
Solid gold is durable and suitable for everyday wear with proper care.
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REPAIRS
All VASA New York pieces may be repaired. For repair inquiries, please contact the original place of purchase or email us at [email protected].
Once a repair request is reviewed, further instructions will be provided.
Repair timelines may vary depending on the nature of the work.
Repairs due to wear, damage, or loss of stones or components may incur a fee.
We recommend insuring all shipments when sending items for repair, as VASA New York is not responsible for lost or damaged packages in transit.
Repairs sent without prior authorization may not be accepted.
CUSTOM ORDERS
As each piece is made by hand, certain styles may be customized upon request, including chain lengths or specific design details.
For customization inquiries, please contact us at [email protected] for availability and pricing.
Please note that all customized pieces are final sale.
---
CARE
Solid gold may naturally evolve in tone over time depending on individual wear and environment. This is a natural characteristic of the material.
After wearing, we recommend gently wiping your piece with a soft cloth and storing it in its pouch when not in use.
Remove your jewelry before washing, bathing, exercising, swimming, or sleeping.
Take care when wearing with delicate fabrics such as knit or silk, as prongs may catch or cause damage.
Avoid direct contact with perfume, cosmetics, and household chemicals, as these may affect both metal and gemstones.
Most colored gemstones are naturally delicate and may be sensitive to prolonged exposure to direct sunlight.
---
MATERIALS
Most VASA New York pieces are crafted in solid 14K gold and set with diamonds or carefully selected natural gemstones.
Solid gold is durable and suitable for everyday wear with proper care.
---
REPAIRS
All VASA New York pieces may be repaired. For repair inquiries, please contact the original place of purchase or email us at [email protected].
Once a repair request is reviewed, further instructions will be provided.
Repair timelines may vary depending on the nature of the work.
Repairs due to wear, damage, or loss of stones or components may incur a fee.
We recommend insuring all shipments when sending items for repair, as VASA New York is not responsible for lost or damaged packages in transit.
Repairs sent without prior authorization may not be accepted.