Product care & repair

Product care

We make all of our pieces by hand in our studio. Therefore, some pieces can be customized upon request (such as chain lengths, charms, etc.). If you would like to customize a piece, please contact us at and check availability and the price. Any customized pieces cannot be returned or refunded. 

Product Care:

Each piece of our jewelry is hand-crafted and therefore delicate. Please use appropriate care to enjoy our jewelry for a long time. 

Majority of our collections consist of 14k gold and diamonds & can be cleaned with a polishing cloth or jewelry cleaner.

Sterling silver pieces may darken or tarnish with normal wear. We recommend gently wiping the metal surface with a polishing cloth. 


vasa jewelry is delicate and should be handled with care. We are not responsible for lost parts.

To request a repair, email us at Once a repair is authorized, further instructions and a confirmation number will be emailed to you. Repair times may vary and are handled on a case by case basis. vasa new york LLC highly recommends you certify and insure your repair shippings as we are not responsible for any lost or damaged goods.

Repairs without prior authorization will be declined . vasa new york LLC will not sign for or accept any packages without prior authorization and is not responsible for any further shipping costs this may incur. 

Please allow 5-7 business days for delivery via USPS Priority